Bee77 Privacy Policy — Your data, our responsibility

Bee77 Various types of information reach us when you use our platform. Some you provide directly, and some is collected automatically. Each type is explained separately below.

Bee77 uses your information only for specific, defined purposes. Each purpose is clearly outlined below so you always know exactly where your data goes.

• Account management: The information you provide is used for registration, login, password recovery, and account verification.
• Payment Processing: Financial information is used to process deposits and withdrawals and to maintain your transaction history.
• KYC Verification: Your national ID information is used to verify your identity and to comply with anti-money laundering requirements.
• Service Improvement: Usage data helps us understand which features are most popular and where issues arise — but this is always aggregated and anonymised.
• Security monitoring: Device and IP data is used to detect fraud, multiple accounts, or suspicious transactions.
• Support Services: When you contact support, the support team is granted access to your account and transaction details — solely for the purpose of resolving your issue.
• Promotional Communications: To notify you of new offers or bonuses via email or SMS. You can turn this off in your settings.

This is the biggest question for many people. The straightforward answer is — bee77 does not sell your data to third parties. However, certain information is shared with third parties where necessary to operate the service.

• Payment Processors: Necessary information is shared to process payments via bKash, Nagad, or Rocket — solely for completing transactions and for no other purpose.
• KYC verification service: Approved third-party services are used for identity verification. These providers operate under strict confidentiality agreements.
• Legal obligations: Data may be disclosed if required by a court order, regulatory authority request, or anti-money laundering laws.
• Licensing authority: bee77's licensing regulatory authority may review certain information as part of routine audits.
• Technology Infrastructure: Cloud server and database providers may access data for infrastructure purposes, but strictly to keep the service operational.

When you use the Bee77 website or app, cookies and similar technologies operate automatically. Cookies are small text files stored in your browser that help improve your experience on the platform.

• Essential cookies: These cookies are required to maintain your login session, save your bet slip, and carry out security checks. They cannot be disabled, as the site will not function without them.
• Performance cookies: Used to identify where the site is slow or which pages have issues. All data remains anonymous.
• Functional Cookies: To remember your language preference, favourite sports categories, and interface settings.
• Analytics cookies: To analyze overall user behavior — such as visitor numbers and popular pages. No personal identity is included.

You can disable cookies through your browser settings, though turning off essential cookies may affect certain features. The mobile app uses equivalent technologies in place of cookies.

Bee77 uses multiple layers of technology and processes to keep your data secure. If one layer fails, another remains active — this layered approach is the foundation of our security.

• Password Hashing: Your password is never stored directly. It is encrypted using the bcrypt hashing algorithm.
• Regular Security Audits: Annual penetration testing and audits are carried out by independent third-party security experts.
• Two-Factor Verification: With 2FA enabled, your account cannot be accessed with a password alone. This is the most effective way to prevent account hacking.
• Separate Server Environments: User data, financial data, and system logs are stored on separate servers.

Bee77 does not retain unnecessary data. Each category of information has a defined retention period.

• Account Information: For as long as your account is active. After account closure, data may be retained for up to 5 years for legal and regulatory purposes.
• Transaction records: A minimum retention period of 7 years is mandatory under financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after account closure — as required by regulatory authorities.
• Support conversations: Retained for up to 2 years after a matter is resolved, then permanently deleted.
• Browsing logs: Performance logs kept for site analysis are automatically deleted after 90 days.
• Marketing consent: If you unsubscribe from marketing emails, that preference is stored on record for up to 3 years to ensure you are not contacted again by mistake.

You have important rights over your personal data stored with Bee77. To exercise any of these rights, please contact our support team.

Bee77 is strictly for users aged 18 and above. Anyone under 18 is not permitted to use bee77, and we do not knowingly collect personal information from minors.

• Age Verification: Your date of birth is verified at registration. During the KYC process, your age is confirmed using your national ID.
• In suspicious cases: If there is any doubt about an account, additional age verification documents may be requested. The account remains suspended until verification is complete.
• If a minor's data is identified: If we ever receive data belonging to anyone under 18, it is deleted immediately and the associated account is closed.
• Requests from Parents or Guardians: If a minor has registered by mistake, parents or guardians can contact support@bee77.click — the data will be removed promptly.

Bee77 may update this Privacy Policy when necessary. This section explains how you will be notified of any changes.

• Notice of Changes: For significant changes, a clear notice will be sent to your registered email and posted on the site — at least 14 days in advance.
• Minor Changes: Minor updates such as spelling corrections or clarifications to avoid confusion may be made without a separate notice.
• Date of Change: You can always check the "Last Updated" date at the top of the page to see when the most recent changes were made.
• Assumed consent: Continuing to use bee77 after any changes have been made constitutes acceptance of the updated policy. If you do not agree, you have the option to close your account.

If you have any questions or complaints regarding this Privacy Policy, please contact us directly.

• Email: support@bee77.click — writing "Privacy" in the subject line will get your message routed to the right team faster.
• Live Chat: Click the chat button in the bottom-right corner of any page on the site. Average response time is under 3 minutes.
• In-app support: You can open a support chat directly from the "Help" menu in the bee77 mobile app.
• Response Time: Privacy-related requests are typically responded to within 5–7 business days.